I had noticed in Outlook 2016 by default, that users had sometimes mentioned they could no longer delete items from mailboxes they only had Inbox access to, and I assumed this was a change in behavior from Outlook 2010. The link goes here which then goes into details about the problem. But, from the results I see, I’d say everyone should run this tool regardless!įor example, my scan came up with this as one of the issues found: It takes a few minutes to run, but will identify a bunch of possible issues you may have. The article above has a step by step guide for scanning Outlook for problems.
I was just made aware of this useful tool by Microsoft Support – the Microsoft Support and Recovery Assistant for Office 365 (also known as ‘SaRA’).Įven better, it’s not just for Office 365, other Office products can be scanned using this tool such as Outlook in Office 2010, 20.
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